Privacy Policy

Information We Collect

When you create an account or use our platform, we collect the details necessary to provide our services and meet regulatory requirements. This typically includes your full name, date of birth, email address, residential address, telephone number and payment information. We also verify identity and age as part of our legal obligations.

In addition to information you provide directly, our systems automatically collect technical data such as your IP address, browser type and version, device identifiers, pages visited, time spent on the site and referral sources. This helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

We use the data we hold to create and manage your player account, process deposits and withdrawals, and deliver the games and customer support you expect. Your information also enables us to personalise your experience, send important account notifications, and develop our services through analysis of player behaviour.

Where appropriate and only with your consent where required, we may use contact details to inform you about new games, promotions and offers that match your preferences. We also use data to prevent and detect fraud, meet anti-money laundering and responsible gambling obligations, and comply with all applicable laws and licensing conditions.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who assist in operating our services. These include payment processors, identity verification agencies, gaming suppliers, and professional advisers who are all bound by strict confidentiality obligations.

Disclosure may also occur when required by law, for example to regulatory authorities, law enforcement agencies or licensing bodies in connection with regulatory compliance, fraud prevention or legal proceedings. In the event of a business restructuring, data may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game performance and security features. Analytical cookies help us understand visitor patterns and improve the overall experience. You can adjust your cookie preferences through your browser settings at any time, although disabling certain cookies may affect functionality.

We clearly distinguish between strictly necessary cookies and those used for performance or marketing purposes, ensuring you remain in control of your data.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These include encryption of sensitive information, secure servers, regular security assessments and strict access controls for staff members.

While we strive to maintain the highest standards, no system can guarantee complete security. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any breach.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold, request correction of inaccurate details, and ask for deletion when the data is no longer needed for the purposes it was collected. You may also object to certain types of processing or request that we transfer your data to another service provider where technically feasible.

To exercise any of these rights, simply contact our customer support team. We will respond within the timeframes required by law and may ask for proof of identity to protect your information from unauthorised requests.

International Transfers

Some of our service providers are located outside the UK and European Economic Area. When personal data is transferred to countries that do not offer the same level of protection, we ensure appropriate safeguards are in place through approved contractual agreements and security measures that meet UK and EU standards.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised so it can no longer identify you.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The latest version will always be available on our website, and we recommend that you review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

If you have any questions about how we handle your personal data, please do not hesitate to contact our support team who will be happy to assist.