Terms and Conditions

Introduction and Acceptance

These terms and conditions explain your rights and responsibilities when using our online gaming services. They have been written in clear language so that everyone can understand the standards we expect and the protections we provide. Please read them carefully before registering or placing any bets. Your continued use of the site after any update constitutes acceptance of the revised terms.

Account Registration and Eligibility

To open an account you must be at least eighteen years old and legally entitled to participate in online gambling in your country of residence. During registration you are required to supply accurate personal details and confirm that the information remains correct at all times. Only one account per person, household, IP address and payment method is permitted. We reserve the right to close duplicate accounts and void any associated winnings.

Account Security

You are solely responsible for keeping your username, password and any other security information confidential. Any activity carried out under your account will be regarded as having been performed by you. Should you suspect that your details have been compromised, you must notify customer support immediately so that appropriate action can be taken.

Deposits, Withdrawals and Financial Rules

All funds deposited into your account must come from a payment source in your own name. We support a range of secure banking methods and aim to process withdrawals as quickly as regulatory checks allow. Before any withdrawal can be completed we may request identity verification documents in line with anti-money laundering requirements. Processing times vary according to the method chosen and any additional verification steps that may be needed.

Withdrawals can only be made to accounts or cards that have previously been used to deposit. We do not permit the transfer of funds between player accounts. Any suspected fraudulent or irregular financial activity will be investigated and may result in the account being frozen pending the outcome of that investigation.

Bonuses and Promotional Offers

From time to time we make bonuses and promotional offers available. Each promotion carries its own specific rules regarding wagering requirements, eligible games, time limits and maximum stake sizes. You must read and accept these rules before claiming any offer. Failure to meet the stated conditions may result in the bonus and any related winnings being removed from the account.

Game Rules and Fair Play

Every game available on the platform operates according to published rules which form part of these terms. Random number generators used in our games are independently tested for fairness. You agree not to use any automated software, bots, or external aids that could provide an unfair advantage. Collusion, cheating, or any attempt to manipulate game outcomes is strictly prohibited and will lead to immediate account closure.

Prohibited Activities and Account Closure

You must not use the service for any unlawful purpose, to harass other players, or to engage in fraudulent behaviour. We reserve the right to suspend or permanently close any account if we reasonably believe a breach of these terms has occurred. In such cases any remaining balance will be returned to the account holder once verification and regulatory obligations have been satisfied, unless the closure results from criminal activity.

Responsible Gaming

We are committed to supporting a safe gaming environment. Facilities are provided to help you manage your play, including the ability to set deposit limits, loss limits, session reminders and self-exclusion periods. If you feel that gambling is becoming a problem, we strongly encourage you to make use of these tools or contact our customer support team who can provide further guidance and direct you to professional help organisations.

Limitation of Liability

While we make every effort to ensure the accuracy and reliability of our services, we cannot guarantee uninterrupted access or error-free operation at all times. Our liability is limited to the amount in your account at the time any claim arises. We shall not be liable for any indirect, consequential or punitive losses arising from your use of the platform.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, legal requirements or industry standards. The latest version will always be available on this page. We will notify you of material changes by placing a prominent notice on the website or by direct communication. Your continued use after such changes constitutes acceptance of the new terms.

These terms were last updated on 15 March 2025 and represent the complete understanding between you and Pelaa Casino regarding your use of our services.